Legal Guidelines

Last Updated: January 18, 2024

Overview

Requesting Private Information of AutoGive.com Users

Our users place their trust in us to keep them safe. We view safeguarding that trust and protecting our users’ private information as vital to what we do. AutoGive receives requests for information about AutoGive.com users, sites, and accounts from government agencies, law enforcement, private parties, and individuals or corporations involved in civil lawsuits. Before revealing any non-public information about a site, an account, or a user, we require a valid subpoena, search warrant, or court order. The only exception is when we have a good faith belief that there is an emergency involving imminent danger of death or serious physical injury.

If your inquiry or request brings to our attention a violation of our policies or Terms of Service , we will address it per our usual procedure. This may or may not include contacting the user, removing content, or suspending the website/Group, or account entirely.More information about our procedures is below.

United States Legal Process

We require any subpoena, search warrant, court order, or judgment to be issued by a US authority in compliance with the United States Federal Rules of Criminal Procedure, the Federal Rules of Civil Procedure, and/or California state law. We respond to court judgments from the United States only, or foreign judgments specifically adopted by a United States or California court. Throughout these Legal Guidelines, wherever we talk about a subpoena, search warrant, court order, or judgment, this is what we are referring to. Law enforcement agencies from outside the US may obtain these types of orders through the Mutual Legal Assistance Treaty (MLAT) process outlined in 28 U.S.C. § 1782 and 18 U.S.C. § 3512. See more about our process for non-US law enforcement requests below.

What Information Do We Have?

AutoGive.com has certain information relating to users and their websites/Groups. AutoGive.com accounts contain various information that is provided at a user’s discretion and may be unverified.

Requests from Government Agencies/Law Enforcement

We do not voluntarily provide governments with access to data about users for any reason, including for the purposes of law enforcement, intelligence gathering, or other surveillance. As noted above, we only provide information to third parties after receiving a valid subpoena, search warrant, or court order, in each case issued by a US authority in compliance with federal and/or California state law. The only exception is for emergency requests by law enforcement where we have a good faith belief that the information is necessary to prevent imminent danger of death or serious physical injury.

Emergency Requests from Government Agencies/Law Enforcement

As permitted by US law, we may disclose user information to government or law enforcement agencies - without a subpoena, search warrant, or court order - if we have a good faith belief that an emergency involving imminent danger of death or serious physical injury requires disclosure of information related to the emergency without delay. If you are an officer of a government or law enforcement agency and have an emergency request, please submit your request by Contacting Us .

Requests in Civil Cases

In a civil matter, it is our policy to turn over private user information only upon receipt of either (1) a valid order from a court in the US; or (2) a subpoena served from a court in the US as part of an existing lawsuit, which complies with federal law and/or the California Discovery Act. Litigants should ensure that any such requests comply with the US SPEECH Act, 28 U.S.C. 4101 et seq. We will not provide any user content information in response to civil orders or subpoenas under the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq. and § 2701 et seq.). Requests must identify the specific information sought. Please note that we charge an administrative fee for compliance with validly issued and served civil subpoenas and court orders. We will bill for and collect this fee prior to furnishing information in response.

Preservation Requests for AutoGive.com Sites by Government and Law Enforcement Agencies

It is our policy to notify users and provide them with a copy of any legal requests regarding their account or site, unless we are prohibited from doing so by a valid court order issued in the US, as described in the sections below. Our policy of notifying users about requests to preserve their information is meant to protect user privacy and promote transparency, while also avoiding interference with legitimate investigations of criminal activity. Preservation requests may only be submitted by government and law enforcement agencies conducting a criminal investigation in which the information sought is relevant. We will preserve records for 90 days in response to a valid request, which the government or law enforcement agency can extend upon request.

Preservation Requests from US Governmental and Law Enforcement Agencies When a government or law enforcement agency from within the US asks that a request to preserve data remain confidential from the affected user, we keep it confidential for 45 days, with the expectation that the agency will be serving a valid US subpoena or search warrant that includes the required certification (18 U.S.C. § 2705(b)) or court-issued nondisclosure order. If a nondisclosure order is provided along with a subpoena or search warrant, we will continue to keep the preservation request(s) confidential under the same conditions as the nondisclosure order for the subsequent subpoena/search warrant. If, after 45 days, law enforcement has not served a subpoena or search warrant with the required 18 U.S.C. § 2705(b)) court-issued nondisclosure order, and has not withdrawn the request for continued preservation, we will then inform the user of the preservation request. In light of the October 19, 2017, Department of Justice guidance on nondisclosure orders, we ask that the agency include a specific end date for the nondisclosure period in any proposed order to the court, and that any period or extensions of time last no longer than a combined total of one year.    

Preservation Requests from Non-US Law Enforcement Agencies Law enforcement agencies from outside the US may request that we preserve information while the agency obtains a valid subpoena, search warrant, or court order from a court in the US, through the Mutual Legal Assistance Treaty (MLAT) process. The MLAT is a mechanism by which a foreign law enforcement agency can obtain a US court order for information pursuant to a criminal investigation, as outlined in 28 U.S.C. § 1782 and 18 U.S.C. § 3512. While we may preserve information in response to requests from non-US law enforcement agencies pending the MLAT process, we will not turn over any actual user or account information until we receive a United States subpoena, search warrant, or court order. If, after 90 days from the date of requesting preservation, the non-US law enforcement agency has not provided documentation to us confirming that it has initiated the MLAT process, we will stop preserving the data. If the non-US law enforcement agency requests that we keep the preservation request confidential from the affected user, we may do so at our discretion. We will only consider such requests if the agency’s request meets our criteria for authenticity, necessity, and timeliness, and only for the period of time necessary for the agency to obtain a court-issued nondisclosure order through the MLAT process described above.

Withdrawing Requests

If a legal request is formally withdrawn before we provide user information in response to a valid subpoena, search warrant, or court order, we will not notify the user if requested to keep the withdrawn legal process confidential.

Wrongdoing Against AutoGive

If we receive information indicating that someone is using AutoGive.com or any of our services to engage in crime against AutoGive or its subsidiaries, where we are the victim, we will inspect a user’s non-public content ourselves and take necessary measures to protect our Services for the benefit of all other users.

Serving Process on AutoGive.com and Making Inquiries

Any request for user information must include a valid email address for us to return the information or contact with questions. We are unable to process overly broad or vague requests for information. To request information for a website/Group hosted on AutoGive.com, the request must specifically include identifying information such as the relevant URL, IP address, email address, and user/website/Group name at issue. To obtain information for specific content, the URL of that content must be included in the request.

Requests for Takedown of Content

AutoGive.com strongly believes in freedom of speech. We have a vast audience spread across many cultures, countries, and backgrounds with varying values, and our service is designed to let users freely express themselves. When we receive a request to takedown content, we review those complaints very carefully.

Reporting Terms of Service Violations

If you believe that a site is violating our Terms of Service, please visit our Contact Form to submit a report, and we will take action as appropriate. Regardless of whether or not we take action, we may forward a copy of the complaint to the website/Group owner. We do not remove content based on disputes over the content on a website/Group or in a comment, unless the information sought to be removed is subject to an order issued by a court in the United States. We may not be in a position to determine if something posted on an AutoGive.com website/Group is defamatory or not. If we receive such a complaint, we may defer to the judgment of a court in the United States.

Who Is Liable for Content Hosted on AutoGive.com?

AutoGive.com, as a United States-based internet service provider, is protected by the safe harbor provisions of §230(c) of the United States Communications Decency Act, which states that internet service providers cannot be held liable for the contents (including allegedly harassing, defamatory, inaccurate, or offensive content) posted to our service by our users. AutoGive.com does not and will not exercise editorial oversight over the sites hosted on our service. Nor are we considered the author, editor, or publisher of that content in any way.

Requests for Takedown of Copyrighted Content

AutoGive.com complies with properly formatted notices sent in accordance with the Digital Millennium Copyright Act. More information about our process and a DMCA takedown notice submission form can be found here .

Enforcing Protection Orders Against AutoGive.com Users

AutoGive.com is not responsible for enforcing protection orders that apply to users on our service. If you have an active protection order that may apply to a AutoGive.com user, or if you represent a client who does, please contact the appropriate court or law enforcement agency for assistance.

A Note on Back Doors and Encryption

We furnish user information to third parties via the processes described in these Legal Guidelines. We do not provide access to user data through “back doors” in our systems. Similarly, we support and promote encryption of user data. We encrypt all traffic (serve over SSL) for all AutoGive.com sites, by default.

Contact Us

If you have any questions, you can find the most relevant details in our Privacy Policy or you may Contact Us .